FAQ

Why is there minimum order quantity?

The minimum order of fabric we could buy is 25kg, 25kg fabric.

What is your return policy?

Our products go through vigorous checks before they are shipped. We send a sample for your confirmation and if your orders are not same as the sample, we accept full refund if you are not satisfied with your order. 

Where are you located?

Our manufacturing facilities are in Turkey.

When will my products arrive?

It depends on the your order size, It usually takes about 3 weeks for the product to be shipped. We update our customers about their order status in every step.

Can I order a different product that I could not find on your website?

Yes, it depends on the product; we customize our products based on our customer's request. 

Which carrier do you use for shipments?

It depends on your order and volume, our commitment to our clients to find the cheapest and fastest way to send their shipment. We will contact you with the  tracking number once your shipment is on the way.

Who is responsible for the custom's fees?

Every county has different rules and custom's fees when it comes to importing goods, our clients are responsible for the custom's fees, however most countries have no custom fees to certain amount of goods.

How do I know you are a trusted company?

We use one of the biggest e-commerce platforms, Shopify, to process all payments. All payments go directly go to our USA bank account, but we understand that some transactions may be fragile, which is why we take extra precautions to ensure they are processed smoothly. Furthermore, Shopify has the ability to block payments for any suspicious or fraudulent activity, ensuring your transactions are safe and secure.